After 30 days, if you aren’t 100% satisfied with your new machine you can return it and claim your money back, whether you’ve bought it directly from us, or from one of our qualifying retail partners. Just make sure you’ve checked the promotional terms and conditions before applying. You can start your refund on our Money Back Claim Portal.
We’re always here to help, speak to us on live chat or check out our FAQs at the bottom of the page.
This offer is a satisfaction guarantee and should not be used to return damaged or faulty items. If your machine isn’t working, or you suspect it is faulty you may be covered under your warranty. Speak to us on live chat or give us a call on 0345 222 0458 to find out how we can help you. We may be able to repair or replace your machine.
If you have purchased a qualifying De’Longhi Coffee Machine and have not loved it, we will refund the purchase price provided you apply after 30 days from the date of purchase and no later than 100 days from the date of purchase. Please note proof of purchase is required, and the offer is limited to a single application per De’Longhi Coffee Machine per household. Terms and conditions apply.
Visit our Money Back Claim Portal to start your claim. You’ll need to fill in the claim form and share details like proof of purchase and your reason for return. Once we’ve validated your claim, we’ll ask you to return your coffee machine to us. All care should be taken to ensure the returned product is adequately packaged and protected in transit to avoid loss or damage. Once we’ve received your coffee machine, we’ll carry out a quality check, confirm your refund and process the refund via BACS. You’ll be able to track the status of your claim on our Money Back Claim Portal.
Please contact the De’Longhi Money Back Guarantee team via phone on 01565 656 612. Lines are open 9am to 5:30pm Monday to Friday excluding Public and Bank Holidays.
This promotion is fulfilled by our partner Marketing Lounge Partnership, don’t worry that you’re being directed away from the De’Longhi website.
Making café quality coffee at home is a skill that requires a little time and patience, especially if you’ve got a manual bean to cup! If you need some help honing your craft, book a live one to one demonstration with a De’Longhi coffee expert before submitting a claim. We’re always here to help!
You can see a full list of qualifying products within clause 4 of our promotion in our terms and conditions. Terms & Conditions: https://www.delonghi.com/en-gb/mbg-terms
Delivery
Delivery wihin 1-3 working days
Returns
30 days no quibble returns
Payments
Secure payments
